In customer service, there are two important characteristics a person must have: passion and power.

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Passion is the enthusiasm and energy a person brings to the role, whereas power is the knowledge and expertise. As customers rely on customer service representatives to help them with products/services, they need to have a positive experience.

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The Customer-Oriented Service course shows learners just how to do that by using the Passion x Power model and the Service Scorecard. It also explores the service behaviours/principles that are key to delivering exceptional customer service.

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With videos and quizzes, learners get a holistic experience and learn how they can improve and deliver customer service in their roles.