Manage Quality Customer Service
Learn how to manage and enhance your skills in customer service.
What makes for exceptional customer service? Strive to be the best. Grow your skills and enhance your career!
- Employees in all types of roles and industries
By the end of this course, you'll be able to:
- Plan to meet internal and external customer requirements
- Ensure delivery of quality products and services
- Monitor, adjust and review customer service
What makes for exceptional customer service? Strive to be the best. Grow your skills and enhance your career! This course covers the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. It applies to individuals who supervise the provision of quality customer service within an organisation’s procedures framework by others. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies.