Dealing With Complaints and Difficult Customers
Get a handle on the basics of handling complaints and difficult customers.
A well-handled complaint can be a powerful marketing tool. Learn how to nail it with this course.
- People lacking confidence in conflict
- Retail workers
- Hospitality workers
By the end of this course, you'll be able to:
- Recognise why complaints are important
- Deal with a difficult customer
- Understand the factors affecting conflict resolution
- Use a five-step process for handling complaints
No matter what sector you work in, conflict is inevitable. In life or in work, you are going to have to handle a complaint. It doesn't have to be the end of the world. In fact, a well-handled complaint can be as effective as providing an excellent experience first up. It makes people feel listened to, and as though their needs are important to your business. In this quick and engaging course, you will learn about the basics of conflict resolution, including a simple 5-step process for handling complaints. You'll get to put all of these principles into practice in a behaviour-oriented scenario that helps to put everything into a useful context.