Customer Oriented Service
Passion and power. What does this mean for customers?
This course aims to answer this question by exploring key concepts of customer service and how companies can improve the way they approach their customers.
- Customer service representatives
By the end of this course, you'll be able to:
- Realise the importance of happy customers
- Use the Passion x Power model
- Use the Service Scorecard in your own practice
In customer service, there are two important characteristics a person must have: passion and power. Passion is the enthusiasm and energy a person brings to the role, whereas power is the knowledge and expertise. As customers rely on customer service representatives to help them with products/services, they need to have a positive experience. The Customer-Oriented Service course shows learners just how to do that by using the Passion x Power model and the Service Scorecard. It also explores the service behaviours/principles that are key to delivering exceptional customer service. With videos and quizzes, learners get a holistic experience and learn how they can improve and deliver customer service in their roles.