Customer Oriented Service
Passion and power. What does this mean for customers?
20 minutes
$38.50
Customer Oriented Service
Passion and power. What does this mean for customers?
$38.50
This course aims to answer this question by exploring key concepts of customer service and how companies can improve the way they approach their customers.
Essential for...
- Customer service representatives
- Organisations
- Managers/supervisors
By the end of this course, you'll be able to:
- Realise the importance of happy customers
- Use the Passion x Power model
- Use the Service Scorecard in your own practice
Description
In customer service, there are two important characteristics a person must have: passion and power.
Passion is the enthusiasm and energy a person brings to the role, whereas power is the knowledge and expertise. As customers rely on customer service representatives to help them with products/services, they need to have a positive experience.
The Customer-Oriented Service course shows learners just how to do that by using the Passion x Power model and the Service Scorecard. It also explores the service behaviours/principles that are key to delivering exceptional customer service.
With videos and quizzes, learners get a holistic experience and learn how they can improve and deliver customer service in their roles.